Refund & Returns

Laviedas Returns & Refund Policy

At Laviedas, we understand that sometimes a purchase may not meet your expectations. Therefore, we offer a clear and customer-friendly return policy.

30-Day Return Period

You have the right to cancel your order within 30 days of receipt without providing any reason. After cancellation, you have an additional 30 days to return your product. You will receive a full refund, including the original shipping costs.

Return Procedure in 4 Steps:

  1. Register Your Return: Contact our customer service via [Contact Us] to register your return. Please mention your order number and the products you wish to return.

  2. Package the Product: Ensure the product is unused, undamaged, and repackaged in its original packaging.

  3. Return Shipping: Return shipping costs are at your own expense. The standard return shipping cost is €16.95 per package. We may offer a cheaper alternative via email.

  4. Refund: After receiving and inspecting the returned products, we will process your refund within 14 days. This may vary depending on your bank or payment provider.

Conditions for Returns:

  • Products must be unworn and unused.

  • All original labels and price tags must be attached.

  • Specific items, such as sealed products, cannot be returned if the seal is broken.

  • Damaged or incomplete returns may result in a reduction in the refund amount.

  • Returns to an address other than the return address we provide are not eligible for a refund.

Exchanges:

Would you like to exchange a product? No problem. Contact us via [Contact Us] for instructions. Exchanges are possible within 30 days of receipt, provided the product is unworn, unused, and has all original labels.

Contact Details:

Laviedas
Email: support@laviedas.com

Customer Service Hours:
Monday to Friday: 09:00 - 19:00
Saturday: 10:00 - 19:00
Sunday: Closed

For more details, visit our website: laviedas.com

Frequently Asked Questions (FAQ):

  • Return Period: Within 30 days of receipt.

  • Refund Processing Time: Within 30 days of receiving the return.

  • Return Shipping Costs: At your own expense, €16.95 per package. A cheaper alternative may be offered via email.

  • Damaged Orders: Contact us within 30 days with a photo of the defect.

  • Returns to Another Address: Returns sent to any address other than the return address provided are not eligible for a refund.

This policy is designed to provide clarity and prevent misunderstandings. Our customer service team is always available to assist you with any questions or help you may need.